Privacy Policy

Custom Getaways is a small, family-owned company. When you write or call, you are usually talking to Vince or Angie Sellers, and we treat your information with the same care. This policy explains what we collect through customgetaways.com, why, who we share it with, and the choices you have.

Who we are

This website is run by Custom Getaways (“Custom Getaways,” “we,” “us”). We are based in Cottonwood Heights, Utah, USA. You can reach us at info@customgetaways.com or +1 863.292.2017.

Information we collect

Information you give us

When you use the request or contact forms on our site, we collect the details you enter:

• your name
• your email address
• your phone number, if you add it
• how many guests are traveling
• the trip you’re interested in
• your message

The form may also record some technical details with your submission: the date and time, the page you sent it from, your IP address and your browser type.

Please don’t put passport numbers, payment card details or health information in the website forms. If we need details like these for your trip, we’ll ask for them as part of your booking.

Information collected automatically

Like most websites, ours receives some information automatically when you visit: your IP address, browser and device type, the pages you look at, how you arrived at the site, and roughly where you are (city or country, based on your IP address). Most of this comes through the analytics tools described below.

How we use your information

We use your information to:

• answer your questions and send you trip details, availability and quotes
• help you choose a trip and, if you go ahead, send you our reservation form
• keep a record of our conversations, so we don’t ask you the same things twice
• understand how people use our website, so we can improve it
• keep the website secure and working properly
• meet our legal and accounting obligations

We do not sell your personal information.

Cookies and similar technologies

Cookies are small files that a website stores in your browser. Our site uses a few cookies and similar tools:

• Analytics. We use Google Tag Manager to load measurement tools such as Google Analytics. These tools may set cookies that tell us how many people visit, which pages they read, and how they found us. The reports we see are aggregated. They don’t tell us who you are. You can read how Google uses information from sites that use its services.
• Advertising measurement. Our Google Tag Manager setup also includes Google Ads conversion measurement. It may set a cookie that tells us when someone who clicked one of our Google ads later sends us an inquiry. It doesn’t tell us who you are. You can manage ad settings in your Google account.
• Embedded videos. Some pages show videos hosted on YouTube or Vimeo. Those services may set their own cookies and collect information about how you watch, either when the page loads or when you press play. Their own privacy policies apply.
• Fonts. Our site’s fonts may be loaded from Google Fonts. In that case your browser connects to Google’s servers to download them, which shares your IP address and browser details with Google.
• Site preferences. If you close the announcement bar at the top of the site, a small cookie or your browser’s local storage remembers that, so the bar doesn’t keep coming back. These preferences stay on your device and aren’t used to identify you.

You can block or delete cookies in your browser settings, and you can install the Google Analytics opt-out browser add-on to stop Google Analytics from measuring your visits. The site will still work if you do.

How we share information

We share the information you send through the website only with service providers that help us run the site and our business, and only so they can provide that service:

• our website host, which stores the site and its form entries
• our email provider, which delivers form submissions to our inbox
• Google, for analytics and ad measurement (and fonts, where they’re loaded from Google)

We may also share information if the law requires it, to protect our rights or the safety of our guests, or as part of a sale or transfer of our business.

If you book a trip

Bookings are not made or paid through this website. When you’re ready to book, we email you our reservation form. Some trips, such as Étape du Tour entries, can be booked through a third-party booking platform that we link to. Its own terms and privacy policy apply to what you enter there.

To run your trip, we share the details needed with the people who provide it: hotels, transport and rental companies, guides, and race organizers (for example, for VIP access and credentials). If you ask us for a travel insurance quote, we also share your details with the insurer.

How long we keep information

We keep website form entries for up to 24 months and then delete them. Emails and booking records are kept as long as we need them to look after you and your trip, and for as long as tax and accounting rules require. Analytics data is kept according to the retention settings in Google Analytics.

How we protect information

Our site uses HTTPS encryption. Access to form entries and our email is limited to the people who need it. No website or email system is completely secure, though, which is one more reason to keep passport and payment details out of the website forms.

Children’s privacy

Our website is for adults planning travel. It is not directed at children under 16, and we don’t knowingly collect personal information from them through the site. When a family travels together, a parent or guardian gives us a child’s details as part of the booking. If you think a child has sent us information through the website, contact us and we’ll delete it.

Your choices and rights

You can ask us to:

• tell you what personal information we hold about you
• correct anything that’s wrong
• delete your information, unless we need to keep it for a booking or by law
• stop using your information for a particular purpose

To make a request, email info@customgetaways.com. We may need to confirm your identity first, and we’ll respond within the time the law requires. You can also ask us to stop emailing you at any time.

Our website does not currently respond to browser “Do Not Track” signals.

Visitors from outside the United States

Custom Getaways is a US company, and many of our guests and partners are in Europe and elsewhere. Your information is processed and stored mainly in the United States, and may also be processed in other countries where our service providers operate. Data protection laws there may differ from those where you live.

If you are in the European Union, the United Kingdom or Switzerland, we rely on these legal grounds to use your information:

• to answer your inquiry and take the steps you ask for before booking a trip
• our legitimate interest in running and improving our business and website
• your consent, where we ask for it (you can withdraw it at any time)
• legal obligations, such as keeping records

Along with the rights listed above, you can ask us to limit how we use your information, object to how we use it, or give you a copy of it in a portable format. You also have the right to complain to your local data protection authority.

Links to other websites and social media

Our site links to other websites, including our pages on Facebook and Instagram, race organizers, our travel insurance partners and booking platforms. Those sites have their own privacy policies, and we aren’t responsible for how they handle your information.

Changes to this policy

We may update this policy as our website or business changes. When we do, we’ll post the new version here and change the “Last updated” date at the top.

Contact us

If you have a question about this policy or your information, please get in touch:

• Email: info@customgetaways.com
• Phone: +1 863.292.2017
• Mail: Custom Getaways, 6905 South 1300 East #303, Cottonwood Heights, UT 84047, USA